Terms and Conditions for transacting at and/or dealing with the Online Shopping website of Urban Craft.
Welcome to the website of Urban Craft.
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology (Amendment) Act, 2008. This electronic record is generated by a computer system and does not require any physical or digital signatures.
URBAN CRAFT, a company that is incorporated under the Companies Act, 1956, having its registered office at Prashant A/16, Dawood Baug Road, Andheri –West, Mumbai 400058, hereinafter referred to as "Company" [which expression shall, unless it be repugnant to the context or meaning thereof, include its successor or successors and assigns].
All kinds of correspondence should be addressed to the registered office address as given above.
Use of this website is regulated by Terms & Conditions provided herein. Your visit, dealing, transacting and/or otherwise using this website shall be treated as you run conditional acceptance of these Terms & Conditions in entirety. Please read all the terms and conditions very carefully as your use of service are subject to your acceptance of and compliance with the following terms and conditions ("Terms"). By subscribing to or using any of our services, you agree that you have read, understood and are bound by the terms, regardless of how you subscribe to or use the services. After going through the terms & conditions it shall be deemed that you have accepted these terms & conditions fully and you have gone through and understood these terms & conditions completely and these Terms & Conditions shall be treated as legal binding and enforceable agreement between the company and you. If you do not want to be bound by the terms, you must not subscribe to or use our services. If you do not agree with any of these Terms & Conditions or all of these Terms & Conditions, then you should stop dealing with and/or initiate and do any transaction on this website.
In using the service of Urban Craft through its website, you are deemed to have accepted the Terms and Conditions of the agreement listed herein or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this website. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at firstname.lastname@example.org or call us at (+91-9821710666)
The information, products and services including but not limited to communications tools, forums, shopping services, search services, offered on this website or through other mediums, whether now known or hereafter developed, is solely for the user's information and subject to the user's acceptance without modification of the terms, conditions and notices contained herein and should not be considered as a substitute for professional advice. User's use of the website and/ or services is subject to the additional disclaimers and caveats that may appear throughout the website. The company, its affiliate companies, associate companies, subsidiaries, consultants, contractors, advisors, accountants, agents, partners and/ or suppliers assume no responsibility for any consequence relating directly and/or indirectly to any action and/or inaction that the user takes based on the information, services, products (as defined hereinafter) and other materials offered on this website. While the company strives to keep the information relating to the various products offered on this website accurate, complete and up-to-date, the company, its subsidiaries, affiliates, associate companies, accountants, advisers, agents, consultants, contractors, partners and suppliers cannot guarantee and will not be responsible for any damage and/or loss related to, the accuracy, completeness or timelines of the information.
The company may change, suspend and/or discontinue the product(s) at any time, including the availability of any feature, database and content on the website. The company may also impose limits on certain features and services and/or restrict user's access to parts and/or all of the services without notice and/or liability to the users.
In this Agreement (as defined hereinafter), 'Company' and 'User' have been collectively referred to as "Parties" and individually as "Party".
The words and phrases used in these terms are defined as under unless repugnant to the context or meaning thereof:
B. "Company" shall mean Urban Craft.
C. "Product(s)" shall mean any goods and/or services offered for selling on the website for consideration.
D. "User" / "Users" shall mean any person/persons and/or legal entity(ies) who visits, uses, deals with and/or transact at Urban Craft website in any way.
2. Membership Eligibility
Any person who is above eighteen (18) years of age, transacting in Indian Rupees and competent to enter into valid contract under the Indian Contract Act, 1872 shall be eligible to visit, use, deal and/or transact at the Urban Craft website. Use of the website is available only to persons who can form legally binding contracts under the applicable law. If your age is below 18 years you are prohibited to use/purchase/contract from/with this website. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the website. Such persons are also prohibited from purchasing any material which is for adult consumption & the sale or purchase of which to/by minors are strictly prohibited. Urban Craft reserves the right to terminate your membership and refuse to provide you with access to the website if Urban Craft discovers that you are under the age of 18 years.
Please note that there could be risks in dealing with underage persons or people acting under false pretense.
User agrees to be financially responsible for all of user's use of the services and access of the website (as well as for use of user's account by others, including without limitation of minors living with user). User warrants that all information supplied by user in using the services and accessing the website, including without limitation of user's name, email address, street address, telephone number, mobile number, credit / debit card and/ or any other payments and other payment details is correct and accurate. Failure to provide accurate information may subject the user to civil and criminal penalties. This agreement is void where prohibited by law and the right to access the website is revoked in such jurisdictions.
If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who access this web from India. Urban Craft makes no representation that any product or services referred to in the materials on this website are appropriate for use, or available outside India. Those who choose to access this website from outside India are responsible for compliance with local laws if and to the extent local state laws are applicable. Urban Craft will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India. Some Indian states prohibit direct sale of merchandise from other states and requires special documentation to effect such a sale without dual taxation, if Urban Craft receives an order from such states or has to deliver to such states (check for the shipping in your state with us) under such circumstances Urban Craft retains the right to accept or reject the order.
Those who choose to access this website from Indian states which restricts such use are responsible for compliance with local laws if and to the extent local state laws are applicable. Urban Craft will deliver the products only within states having open import policy and will not be liable for any claims relating to any products ordered from restricted states.
3. Amendment of Terms
The company is entitled, at its sole discretion or as may be required by law, to amend these Terms & Conditions anytime without any prior intimation to anybody. User shall be responsible for reviewing and becoming familiar with any such modifications/amendments from time to time and shall be bound to this agreement as amended by the company from time to time. Use of the services by user following such notification constitutes user's acceptance of the terms and conditions of the agreement as modified.
4. Website Content
The website and its contents shall only be used in accordance with the terms of the agreement. All products/materials displayed and/or performed on the website are owned by the company (as applicable), its subsidiaries, affiliates, associate companies, accountants, advisors, agents, consultants, contractors, partners and/ or suppliers. User shall abide by all the information and restrictions contained in any content accessed through the services.
The company requests that, according to standard practice, if a user uses any information available on the website for any research that results in an article and/ or other publication where the user lists the company as a resource in user's bibliography then the user shall take prior permission before doing so and (i) give proper credits to the company (ii) no documents or graphics, including logos, available from the website and/ or products are to be modified in anyway.
User acknowledges that the company may or may not pre-screen the content, but that the company and/ or its designers reserves the right (but not the obligation) to pre-screen, refuse or remove any content and/ or products from its website at any time, for any reason (including, but not limited to, upon receipt of claims or allegations or complaints from third parties and/ or authorities relating to such content) and/ or for no reason at all.
The company neither warrants nor represents that the use of products by user will not infringe the rights of third parties not owned by or affiliated with the company. Use for any other purpose is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
User's misuse of the products, material on the website and in its contents, except as provided in this agreement, is strictly prohibited. User is advised that the company will aggressively enforce its rights, in the website and/ or services and its contents to the fullest extent of the law, also by seeking appropriate remedies including criminal sanctions solely at user's risk as to costs and consequences.
5. Account & Registration Obligations
User shall be entitled to use the website for any online shopping transaction as guest and also the user can get him/her registered on the website, after furnishing all relevant information relating to user as sought on the website. User will be completely responsible for the confidentiality of its User Id and Password.
User shall be solely accountable for the accuracy and correctness of all such details/information given by the user during registration. The company shall be entitled to cross verify those details, if it deems fit. If the company has reason to doubt the correctness of any details/information furnished by user or in case any information furnished by user is found incorrect, false or misleading then the company shall be entitled to cancel or suspend the registration of user permanently or for such period as the company deems fit.
Urban Craft does not want to receive confidential, proprietary or trade secret information through this website (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to Urban Craft will be deemed non-confidential. By submitting any such information, you are granting Urban Craft an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions and ideas or comments unless we first obtain your permission or otherwise are required by law to do so.
User shall not (a) select or use name, user id, mobile number and/or email id, of another person with the intent to impersonate that person or (b) use a user id and name subject to any rights of a person other than user without appropriate authorization. The Company reserves the right to refuse registration of, or cancel user id in its discretion.
In order to ensure that the company is not violating any rights user might have in his/her information, user hereby agrees to grant the company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the publicity and database rights (but no other rights) user has in his/her information, in any media now or in future known, with respect to user’s information solely to enable the company to use the information user supplies to the company. The company will only use user’s information in accordance with the agreement.
User agrees and understands that the company shall not be responsible in any manner whatsoever for:
• delivery of product at wrong address furnished by user.
• any loss and/or damage to user due to incorrect, incomplete and/or false information furnished by user or
• any deficiency in payment of consideration payable towards the products purchased on the Urban Craft website.
User shall further be liable to be prosecuted and/or punished under applicable laws for furnishing false, incorrect, incomplete and/or misleading information to the company.
User also agrees and confirms:
To provide true, accurate, current and complete information about the user himself/herself as prompted by Urban Craft registration form or guest details form (such information being the “Registration Data”).
To maintain and promptly update the registration data to keep it true, accurate, current and complete. If the user provides any information that is untrue, inaccurate, incomplete, or not current or if Urban Craft has reasonable grounds to suspect that such information that is untrue, inaccurate and not current or not in accordance with the User Agreement, Urban Craft has the right to indefinitely suspend or terminate that user’s membership and refuse to provide the user with any further access to the website.
That in the event that a non-delivery occurs on account of a mistake by the user (i.e. wrong name or address or any other wrong information) any extra cost incurred by Urban Craft for re-delivery shall be borne by the user itself and the user shall bear that such cost.
That the user will use the services provided by Urban Craft, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the website and transacting on the Urban Craft website.
The user is required to provide authentic and true information in all instances where such information is requested from the user. Urban Craft reserves the right to confirm and validate the information and other details provided by the user. If upon confirmation the user’s details are found not to be true (wholly or partly), Urban Craft has the right and sole discretion to reject the registration and debar the user from using the services of Urban Craft and or other affiliated websites without prior intimation whatsoever.
That the user is accessing the services available on this website and transacting at his/her own risk and is using the best and prudent judgment before entering into any transaction through this website.
That the address at which delivery of the product ordered by the user is to be made is expected to be correct and proper in all respects.
That before placing an order the user will check the product description carefully. By placing an order for a product the user agrees to be bound by the conditions of sale and invitation of offer included in the item's description.
6. Representations and Warranties
i. User represents and warrants that user is the owner and/or authorized to share the information that the user gives on the website. User confirms that the information is correct, complete, accurate, not misleading, does not violate any statutory enactment, notification, order, circular, policy, rules & regulations and is not injurious to any person and/or property.
ii. User undertakes to indemnify and keep indemnified the company and/or its shareholders, directors, employees, officers, affiliates, partners, associate/ subsidiary companies/entities, advisors, accountants, agents, consultants, contractors, partners and/ or suppliers for all claims resulting from detail/information by user posts and/or services by the company. The company shall be entitled to remove any such detail / information posted by user without any prior intimation to user.
iii. User understands that the company does not have any control on accuracy of information / detail submitted by anybody on the website and therefore agrees that the company shall not be responsible for any loss, damage, cost, expenses etc. due to inaccuracy of any detail / information submitted by user or anybody else on the website.
iv. User agrees and undertakes that he/ she shall be solely responsible for his/her information and confirms that information submitted by him/her is correct, complete, relevant and accurate. The user also confirms that the information : -
a) is not fraudulent.
b) does not "stalk" or otherwise harass another user;
c) does not and shall not infringe any trade secret and/or other proprietary rights and/or rights of publicity and/or privacy.
d) shall not be defamatory, libelous, unlawfully threatening and/or unlawfully harassing.
e) shall not be indecent, obscene and/or contain pornography and/or contain any thing which is prohibited under any prevailing laws, rules & regulations, order of any court, forum, statutory authority.
f) shall not be seditious, offensive, abusive, liable to incite racial, ethnic and/or religious hatred, discriminatory, menacing, tortuous, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy and/or which may cause annoyance and/or inconvenience.
g) shall not constitute and/or encourage conduct that would be considered a criminal offence, give rise to civil liability, and/or otherwise be contrary to the law.
h) shall not be or include material that is technically harmful (including, without limitation, computer/ mobile viruses, logic bombs, trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data or any other code or files) or other computer programming routines that may damage, detrimentally destroy, limit, interrupt, interfere with, diminish value of, surreptitiously intercept or expropriate the functionality of any system, data or personal information.
i) shall not create liability for the company or cause the company to lose (in whole or in part) the services of the company's ISPs or other suppliers.
j)is not in the nature of political campaigning, unsolicited or unauthorized advertising, promotional and/ or commercial solicitation, chain letters, pyramid schemes, mass mailings and/or any form of 'spam' or solicitation.
k) is not illegal in any other way.
Further, the user agrees and understands that the company reserves the right to remove and/or edit such detail / information that is detrimental to the company and other users of Urban Craft website.
xii. User confirms that he/she shall abide by all notices and all the terms and conditions (updated from time to time) contained and mentioned herein.
xiii. User undertakes and confirms that user shall not use the company’s website, services and/or materials therein for any purpose that is unlawful and/or prohibited by the terms of the agreement and/or under any applicable laws, rulings, notifications, order of any court or statutory authority. User shall not use the website; services and/or materials therein in any manner which could damage, disable, overburden and/or impair the website and/or any services therein and/or the network(s) connected to the website and interfere with other user’s use and enjoyment of the website and/or services therein.
xiv. User shall not attempt to gain unauthorized access to any service on the website, other users’ account(s), computer systems and/or networks connected to the website through hacking, phishing, password mining and/or any other means(whether now known or hereafter developed or invented). User shall not attempt to obtain any materials or information through any means not intentionally made available to user through the website and/ or services.
xv. User agrees and understands that she/ he will be responsible for all of his/ her activity in connection with the services and accessing the website. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of user's right to access the website.
xvi. User may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account or private information from any other user. As a condition for the use of this website, user warrants the company that the user will not use this website for any purpose that is unlawful or prohibited by the terms & conditions stated herein, notices and/ or by the applicable law. Also, user must not harass, intimidate or impersonate other users or use any information obtained from the service in order to do so.
xvii. Certain elements of the website will contain materials submitted by other users. The company disclaims its responsibility for the content, accuracy, conformity to applicable laws of such material. Part of the website contains advertising/other material submitted to the company by third parties. Responsibility for ensuring that material submitted for inclusion on the website complies with applicable laws is exclusively on the advertisers and the company will not be responsible for any claim, error, omission and/or inaccuracy in advertising material. The company reserves the right to omit, suspend and/or change the position of any advertising material submitted for insertion. Acceptance of advertisements on the website will be subject to the company’s terms and conditions which are available on request.
xviii. The company shall take all reasonable precautions to protect the information provided by the user. However, it is expressly provided and accepted by the user that the company shall not be responsible in any manner whatsoever for any third party action which results in the information provided by the user being exposed and/or misused by such third party who accessed such information without any authorization from the company.
Please report any violations of this policy to the correct area for review:
Report offensive display names.
Report offensive language in a listing or otherwise
If a feedback comment; or any communication made by users on the website; or email communication by users in relation to transactions conducted on website contain profanity, then please submit a request and inform us of the same and we will take disciplinary action which may result in the indefinite suspension of a user's account or temporary suspension, or a formal warning.
Urban Craft will consider the circumstances of an alleged policy violation and the user's trading records before taking action.
Violations of this policy may result in a range of actions, including:
Limits placed on account privileges;
Loss of special status;
7. Return Policy for Home Delivery
i. Any product purchased from the Urban Craft website can be returned to the company only if the product supplied by the company is damaged, defective or the product received is different from the product that was ordered.
ii. Such products, purchased from the website, can be returned to the company within 7 days of delivery of the same. However the user has to intimate the company of the same within 3 working days from the date of delivery of the product. User also needs to call the company’s Support Team on +91-9821710666 to inform them regarding the product to be returned.
iii. The User shall ensure that he/she does not accept the delivery of any product whose original packaging is damaged or tampered in any manner.
iv. In the event if user, on removing the packaging of the product, finds the product damaged and/or defective and/or is different from the product that was ordered, user shall immediately intimate the company’s Support Team to inform about the product in question regarding the damage and/or defect and/ or difference noticed and the company shall arrange for the replacement of the product or refund of price of the product along with shipping charges, if any, collected by the company in the unlikely event of the company being unable to replace the damaged and/or defective product. For any refund or exchange / replacement of product the relevant provisions of ‘Return/ Replacement & Refund’ shall apply as given herein.
8. Exchange / Replacement for Home Delivery
• In case the product is found having certain defect(s) immediately after delivery of the same, user can request for exchange/ replacement of the product within 7 days from the delivery of the product but the user needs to inform us within 3 days of the receipt of the product not later than that. Please note we shall not entertain any request for exchange/replacement after 3 days from date of delivery of the product. The user can place Return/ Replacement & Refund request on the website or register a call on the company’s Support Team at +91-9821710666.
• In case user opts for replacement of the product due to any defect the user will have to ensure that the product is returned in undamaged and saleable condition. There should be no signs of external damage on the packaging, including the original packaging. Kindly refer to the return, replacement & refund section of the website for further detail on the return process.
• After the merchandise is received by Urban Craft and subject to verification of the purchase and condition of products we shall process a refund within 21 business working days of receipt of the product/s.
• There are only on certain categories of merchandise on which return/replacement and refund is possible and not on all the merchandise so please go through the product details before making your purchase.
• Only those products which are returned from the customers as per the acceptable return policy and for which the replacement is not possible, they will be eligible for refund.
• If you want to cancel the order, please do so by calling our Support Team at +91-9821710666 within a day. Once an order is delivered it cannot be returned/cancelled in case of any (defect/damage in transit/what you see is what you don’t get) it could only be replaced.
• We would also be refunding in case we run out of stock and the subsequent remittance for the same would be done via cheque which would be delivered at the address customer has put at the time of placing the order within 21 days.
• Refunds of payments charged to the card holder’s credit / debit card will only be credited back to the card holder’s credit / debit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the card holder’s credit / debit card account as that is managed by the card holder’s issuing bank.
• All eligible refunds will be processed by issuing account payee cheque in user’s name as registered on the website and delivered to the billing address entered during the online transaction effected by user on the website and the cheque will be dispatched to the user only after the product(s) is /are returned from the user with the original packing material as delivered in unused condition along with the product case & its accessories, freebies, free gift(s) which were given along with the product purchase. Kindly note that the customer will have to bear the shipment charges for the reverse pick up.
9. No Warranty/Exchange on Freebies
Free gifts given with any of the product purchased from the website will not be exchanged nor will be covered under any kind of warranty.
If any product/s is/are not available with the company for an exchange, the money shall be refunded to the user in accordance with the refund policy of the company as set out herein.
10. Payment Terms
User shall be entitled to use his/her valid credit / debit and/ or any other payment cards, online banking facility to make payment against any transaction being effected at the Urban Craft website. User undertakes and confirms that he/she would furnish correct, complete and accurate detail of credit / debit and/ or any other payment cards, online banking accounts and shall be solely responsible for any cost, expense, loss and/or damage which may suffer to user due by furnishing of wrong detail/ information relating to his/her credit / debit and/ or any other payment cards or online banking accounts.
User expressly agrees and declares that the company shall not be liable for the loss of any nature whatsoever including without limitation indirect, consequential, special and/ or incidental to the user arising, directly or indirectly, out of decline of authorization for any transaction, resulting from the user exceeding his/ her pre-set permissible payment limit under the credit / debit and/ or any other payment cards and/ or online banking accounts.
The company confirms that the details provided by user in this regard shall be kept confidential and shall not be disclosed to any third party except to the extent required under the rules of any stock exchange and/or by applicable laws, regulations and/or processes of any government authority and/or in connection with any judicial process regarding any legal action, suit and/or proceeding arising out of and/or relating to this agreement.
The company reserves the right to cancel, delay, refuse to deliver or recall from the carrier any order placed if fraud is suspected. Further, the company may actively report and prosecute actual and suspected credit/ debit/ cash card fraud. If need be then the company may request for further authorization also from the user such as a telephone confirmation of user's order and/or other information. The company's decision to require further authorization is at the company's sole discretion.
The company captures certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any order is suspected to be fraudulent, all records will be submitted with or without a subpoena to all law enforcement agencies and to the credit/ debit/ cash card company for fraud investigation. The company will cooperate with these authorities to prosecute offenders to the full extent of the law.
Payment made by credit card or any other mode as mentioned above should reach us on time. If for any reason we do not receive payment from the credit card issuer or any agent involved in any of the above payment modes, the users agrees that the user shall pay all amounts due upon demand by us.
11. Cancellation of Order before Dispatch of Products by the Company
• The company hereby informs user that user's receipt of an electronic or other form of order confirmation does not signify the company's acceptance of user's order, nor does it constitute confirmation of the company's offer to sell. The company reserves the right at any time after receipt of user's order to accept or decline user's order for any reason. And the company also further reserves the right any time after receipt of user's order, after prior notice to user, to supply less than the quantity the user ordered for any item. User's order will be deemed accepted by the company upon shipment of products that the user has ordered as indicated by the company's servers. Title to goods and all risk of loss passes to the user upon delivery to the common carrier. The company may require additional verification or information before accepting any order.
• The company shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and user's credit/ debit/ cash card charged. If user's credit/ debit/ cash card has already been charged for the purchase and user's order is cancelled, the company shall immediately issue instructions for credit to user's credit/ debit/ cash card account for the amount charged.
• If the user wants to cancel the order, the user can do so by calling our Support Team at +91-9821710666 within a day. Once an order is delivered it cannot be returned/cancelled in case of any (defect/damage in transit/what you see is what you don’t get) it could only be replaced. "Cancel Order" requests are processed after booking of order but before status of order changes into "handed over to courier" on the website.
• No Cancellation once payment is done.
12. Cancellation of fraudulent orders
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Urban Craft reserves the right to cancel pending and future orders without any liability. Urban Craft also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verification or information before accepting any order. If your order is cancelled after your card has been charged, the said amount will be reversed to your card account. Any promotional voucher used for the cancelled orders may not be refunded.
13. Cancellations by the customer
You may cancel your order or some items from your order before we bill and ship the items to you. You may also get replacement or return of the merchandise or get a refund by returning the merchandise in unused & saleable condition in its original packaging along with the original tags within 3 days from date of delivery of the product. But the user needs to inform the company regarding the desire to cancel the order within a 1day. For details on how to exercise this right please refer to our return / replacement & refund policy. Urban Craft does not accept returns or exchanges of fashion accessories, jewelry, torans, any made to order or altered merchandise and gift vouchers. Only on certain category of merchandise the return/replacement and refund is possible and not on all the merchandise so please go through the product details before making your purchase. In case we receive a cancellation notice for which the order has not been processed /approved by us, we shall cancel the order and refund the entire amount, if any, charged to your card. However, orders placed under any scheme or gift vouchers cannot be cancelled or returned. The customer agrees not to dispute the decision made by Urban Craft & accept Urban Craft’s decision regarding the cancellation.
14. Fraudulent /declined transactions
Urban Craft and its associated acquiring bank or financial institutions reserve the right to recover the cost of goods, collection charges and lawyer’s fees from persons using the Urban Craft website fraudulently. Urban Craft and its associated acquiring banks or financial institutions also reserve the right to initiate legal proceedings against such persons for fraudulent use of the Urban Craft website and any other unlawful acts or acts or omissions in breach of the Urban Craft terms and conditions.
15. Cancellation by Urban Craft
Please note that there may be certain orders that we are unable to accept and will be cancelled. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled includes limitations on quantities available for purchase, inaccuracies or errors in product details or pricing information or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will inform you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back in your card account.
We will seek authorization on your card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your card issuer, if not captured by us in the time period stipulated by our merchant banker, will not be captured / charged. If however the same is charged to your card / bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is earlier. Urban Craft reserves the right to capture / charge your card to the full or partial authorized amount for the concerned order.
If Urban Craft has suspicion or knowledge, that any of the user is involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Urban Craft may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the display name of such user and /or disqualify that user from further use of the Urban Craft website.
Urban Craft reserves its right to initiate civil and/or criminal proceedings against a user who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Urban Craft may at its sole discretion suspend, block, restrict, cancel the display name [and its related display names] of such user and/or disqualify that user. Any person who, knowingly and with intent to injure, defraud or deceive, files a fraudulent complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
16. Accuracy of content and invitation to offer
Urban Craft has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices are displayed are inclusive of VAT. Packaging may vary from time to time. The weights, dimensions and capacities given are approximate only. We have made every effort to display the colours of the products that appear on the website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Urban Craft disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Urban Craft shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
All products/services and information displayed on Urban Craft website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. Urban Craft reserves the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by Urban Craft and the balance would continue to be on offer to Urban Craft and Urban Craft reserves the right to accept or reject such balance order. No act or omission of Urban Craft prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.
17. Quantity restrictions
M/s Urban Craft reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit / debit card and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Urban Craft also reserves the right, at our sole discretion, to prohibit sales to anyone as it may deem fit.
Urban Craft reserves the right to impose limits on the number of transactions or transaction price which Urban Craft may receive from on an individual’s valid credit/debit/ cash card / valid bank account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual user during any time period, and reserves the right to refuse to process transactions exceeding such limit.
Urban Craft reserves the right to refuse to process transactions by buyers with a prior history of questionable charges including without limitation breach of any agreements by user with Urban Craft or breach/violation of any law or any charges imposed by issuing bank or breach of any policy.
Urban Craft may do such checks as it deems fit before approving & conforming the receipt of/user’s order for security or other reasons at the discretion of Urban Craft. As a result of such check if Urban Craft is not satisfied with the credibility of the user or genuineness of the transaction / transaction price, it will have the right to reject the receipt of / user commitment to pay transaction price.
Urban Craft may delay notifying the payment confirmation and subsequent dispatch of the product, if Urban Craft deems suspicious or for user conducting high transaction volumes to ensure safety of the transaction and transaction price. In addition, Urban Craft may hold transaction price and Urban Craft may not dispatch the product & remit the transaction price to law enforcement officials (instead of refunding the same to user) at the request of law enforcement officials or in the event the user is engaged in any form of illegal activity.
18. Exactness not guaranteed
M/s Urban Craft hereby disclaims any guarantees of exactness as to the finish and appearance of the final product as ordered by the user.
Efforts have been made to display the colours of our products that appear on the website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
20. Pricing Information
While Urban Craft strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Urban Craft shall have the right, at their sole discretion, to refuse or cancel any order placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Urban Craft may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Urban Craft will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration or cancel the order and notify you of such cancellation. In the event that Urban Craft accepts your order the same shall be debited to your credit / debit card account and duly notify you by email that the payment has been processed. The payment may be processed prior to Urban Craft’s dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit / debit card account.
Price shown will always be inclusive of VAT/CST.
22. In case of mispricing
Despite our best efforts, a small number of the many hundreds of items in our online catalog can be mispriced. However, we verify prices as part of our dispatch procedures. If we find that an item's correct price is lower than our stated price, we charge the lower amount and send you the item. And if a product's correct price is higher than our stated price, we will either cancel your order and notify you of that cancellation and request you to place a fresh order or just ask you to pay the difference in amount.
Prices and availability of the product are subject to change without notice.
23. Refund Policy
• Any cancellation/exchange in accordance with above terms qualifies for payment reversal / replacement of the product depending on availability of the product and preference of user.
• Any eligible refund will be initiated by the company within seven 7 working days of receipt of request for cancellation of order. In case of cancellation before delivery of the products, the user needs to inform us regarding the desire to cancel the order within a day and the product should reach us within 3days from the date of delivery of the product. And the refund process will start within 7 working days after the product reaches to us. You can send back the item accompanied with the original invoice, packaging box and any other documents / gifts which are part of the item. However, it will be credited to user’s bank /credit card/debit card account within such time as taken by banking channels to process refund transaction.
• All refunds will be made out through crediting the account from which the payments were made.
• Processing fee reversal - In case of cancellation of any transaction due to any reason whatsoever, the company recommends that user should inform the card issuing bank for the cancellation of the transaction and refund of the processing fee and follow up with the said bank for the said refund. As represented by the company’s banking partners the said refund of processing fee should take 2 to 3 weeks to get reflected in user’s card account. The refund of any processing fee depends upon the stage of the transaction when it is cancelled and shall be done in accordance with the terms of the card issuing bank. The company shall not be responsible for any delay or issues relating to refund of processing fee by respective bank.
The company shall exercise all possible measures to ensure that any product ordered on the website is shipped & delivered within 4-5 working days from date of booking of order on the website subject to successful realization of payment made against the said order and availability of the product(s). However, user understands and confirms that the company shall not be held responsible for any delay in shipment of product due to circumstances beyond the control of the company, provided, the company takes all required and necessary steps to ensure shipment of the product within above mentioned timelines.
We offer FREE SHIPPING across India for all our products except for the order with a cart value of less than Rupees One thousand (Rs.1000/-) which will be subject to shipping charge of Rupees Twenty Five (Rs. 50/-) or such other charge as may be stipulated. However, if there are Two (2) products in the cart for a single order, then there will be no shipping charges.
In case the user purchases multiple products in a single transaction, the company would endeavour to ship all products together to a single shipping address given by user. However, this may not always be possible due to product characteristics and/or logistics’ issues. If user wishes to ship the products to different addresses, then user should book separate orders based on delivery address.
25. Force Majeure
The company shall not be liable for any failure and/or delay on its part in performing any of its obligation under this agreement and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the user by reason there of if such failure and/or delay shall be result of or arising out of Force Majeure Event set out herein.
Explanation: "Force Majeure Event" means any event due to any cause beyond the reasonable control of the company, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake ,explosion, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the website and/or contents provided for availing the products and/or services under the website, such that it is impossible to perform the obligations under the agreement, or any other cause or circumstances beyond the control of the company hereto which prevents timely fulfillment of obligation of the company hereunder.
26. Warranty Disclaimer
User acknowledges that the company has no control over and no duty to take any action regarding which user gain access to the website and/ or services; what products, content user accesses and/ or uploads, posts, emails, transmits and/ or otherwise contribute via the website and/ or services; what effects the products, content may have on user and/ or any third party; how user may interpret and/or use the products and/or what actions user may take as a result of having been exposed to the products and/or content. User releases the company from all liability for user having acquired or to acquired products, content through the website and/ or services. The website and/ or services may contain or direct user to sites and/ or services containing, information that some people may find offensive and/or inappropriate.
The company makes no representations concerning any content contained in or accessed through these websites and/ or services, and the company will not be responsible or liable for the accuracy, copyright compliance, legality or decency, or durability of the products, material contained in, or accessed or purchased through these websites and/ or services.
The services, products, materials, information, content, website and/ or any software are provided on an "as is" and "as available" basis, without warranties of any kind, either expressed or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement except as provided in the warranty terms of the said products given by respective manufacturer of the said products. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to user.
Changes are periodically made and added to website and to the information herein. The company, its subsidiaries, affiliates, associate companies, consultants, partners and/or its respective suppliers may make improvements and/or changes to this website at any time.
The website and/ or services contain views, opinions and recommendations of users of the website and/ or services, advertisers, third party information providers and organizations. The website does not warrant, represent and/or endorse the correctness, authenticity, accuracy, completeness, reliability and/or validity of any opinion and/or other information displayed, uploaded, distributed, posted, emailed, transmitted and/ or otherwise contributed through the website and/ or services by anybody other than the company.
27. Limitation of Liability and Disclaimers
The website is provided without any warranties or guarantees and is in an “As Is” condition. You must bear the risks associated with the use of the website.
The website provides content from other internet websites or resources and while Urban Craft tries to ensure that material included on the website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Urban Craft will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the website.
This disclaimer does not apply to any product warranty as specified in the product specifications. This disclaimer constitutes an essential part of this user agreement.
To the fullest extent permitted under applicable law, Urban Craft or its suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the website, its services or this user agreement.
Without prejudice to the generality of the section above, the total liability of Urban Craft to you for all liabilities arising out of this user agreement be it in tort or contract is limited to the amount charged to you, against the value of the products ordered by you.
Part of the website contains of advertising/other material submitted to the company by third parties. Responsibility for ensuring that material submitted for inclusion on the website complies with applicable laws is exclusively on the advertisers and the company will not be responsible for any claim, error, omission and/or inaccuracy in advertising material.
Urban Craft & its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of advertising/other material / content, information, software, text, graphics, links or communications submitted to the company by third parties and that the use of the website or that the operation of the website will be error free and/or uninterrupted.
Consequently, Urban Craft assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption or corruption of any data or other information transmitted in connection with use of the website; and/or any interruption or errors in the operation of the website.
28. Usage Restrictions
You shall not use the website for any of the following purposes:
Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
Gaining unauthorised access to other computer systems.
Interfering with any other person's use or enjoyment of the website.
Breaching any applicable laws.
Interfering or disrupting networks or websites connected to the website.
Making, transmitting or storing electronic copies of materials without our permission.
29. Electronic Communications
When you visit the website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
30. Ownership of Rights
Any use of this website or its contents, in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Urban Craft. You may not modify, distribute or re-post something on this website for any purpose.
31. Terms and Condition for Urban Craft website
Urban Craft reserves the right at any time, without notice, to add/alter/change/ or vary any or all of these Terms and Conditions or to replace, entire or in part, this offer by another offer, whether similar to this offer or not, or to withdraw it altogether.
We reserve the right to change these Terms & Conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.
In the event of non-happening, cancellation or partial happening of the offer for reasons beyond anybody’s control or Act of God, neither Urban Craft nor their agent, sponsors nor their agent, successors or assigns shall be liable to any of the customers participating in the offer.
By participating in any promotional offer, the customers shall be deemed to have accepted these Terms and Conditions.
Any disputes arising out of this offer shall be subject to the exclusive jurisdiction of courts in Mumbai only.
32. Financial Details
33. Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered to Urban Craft on or by this website or otherwise disclosed, submitted or offered in connection with your use of this website (collectively, the “Comments”) shall be and remain as Urban Craft’s property. Such disclosure, submission or offer of any comments shall constitute an assignment to Urban Craft website as collective work and/or compilation and comments. Thus, Urban Craft’s website owns exclusively all such collective work and/or compilation and shall not be limited in any way in its use, commercial or otherwise, of any comments. Urban Craft will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Urban Craft is and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay you any compensation for any comments; or (3) to respond to any comments.
You agree that any comments submitted by you to the website will not violate this policy or any right of any third party, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of 'spam'.
Urban Craft does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to the website. You grant Urban Craft the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you agree to indemnify Urban Craft and its affiliates for all claims resulting from any comments you submit. Urban Craft and its affiliates take no responsibility and assume no liability for any comments submitted by you or any third party.
34. Objectionable Material
You understand that by using this website or any services provided on the website, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the website and any of its services at your sole risk and that to the fullest extent permitted under applicable law, Urban Craft and its affiliates shall have no liability to you for content that may be deemed offensive, indecent, or objectionable to you.
You agree to defend, indemnify and hold harmless Urban Craft, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inaction, which may result in any loss or liability to Urban Craft or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this user agreement or arising out of your violation of any applicable laws, regulations including but not limited to payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of any other rights. This clause shall survive the expiry or termination of this User Agreement.
This User Agreement is effective unless and until terminated by either you or Urban Craft. You may terminate this User Agreement at any time by informing us in writing through Indian postal system by registered post or by sending an email that you no longer wish to be associated with this website, provided that you discontinue any further use of this website.
Urban Craft may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the website. Such termination will be without any liability to Urban Craft. Upon any termination of the User Agreement by either you or Urban Craft, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the User Agreement or otherwise. Urban Craft’s right to any comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the website or affect any liability that may have arisen under the User Agreement.
37. Website Security
You are prohibited from violating or attempting to violate the security of the website, including, without limitation,
i. Accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
ii. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
iii. Attempting to interfere with service of any other user, host or network, including, without limitation, via means of submitting a virus to the website, overloading, 'flooding,' 'spamming', 'mail bombing' or 'crashing;'
iv. Sending unsolicited email, including promotions and/or advertising of products or services; or
v. Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.
Violations of system or network security may result in civil or criminal liability. Urban Craft will investigate occurrences that may involve such violations and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website or any activity being conducted on this website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this website other than the search engine and search agents available from Urban Craft on this website and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Internet Explorer, Google Crome).
38. Entire Agreement
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and Urban Craft with respect to the Urban Craft websites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Urban Craft with respect to the Urban Craft websites/services. Urban Craft's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.
40. Governing Law and Jurisdiction
This User Agreement shall be construed in accordance with the applicable laws of India. The courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement.
Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to courts at Mumbai in accordance with the applicable laws of India and the decision arrived at shall be final and binding on the parties hereto. The high court of judicature at Mumbai alone shall have the jurisdiction and the Laws of India shall apply.
41. Modification of Terms and Conditions of Service
Urban Craft may at any time modify the User Agreement without any prior notification to you. Subsequent to any modification of the User Agreement, we will inform you of the modifications in the User Agreement via e-mail at the address provided by you while registering on Urban Craft website. You can access the latest version of the User Agreement at any given time on Urban Craft’s website and you should regularly review the User Agreement on Urban Craft website. In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.
42. Meaning of different Tags
Currently the item is available for sale. The item ordered will be delivered to you within 4- 5working days from date of booking of order on the website subject to successful realization of payment made against the said order.
'Pre-order' or 'Forthcoming'
Such items are expected to be displayed soon and can be pre-ordered by you. The item will be shipped to you on the day it is available in stock. The pre-order duration varies from item to item.
'Out of Stock'
Currently, the item is not available for sale. Use the 'Tell me when available' feature to know once it is available for purchase.
Sometimes, items have to be sourced from outside India. These items are and can take at least 10 days or more to be delivered to you. The delivery details will be mentioned accordingly.
'Back In Stock Soon'
The item is not in stock right now but can be procured when an order is placed for that same item. The item is popular and is sold out. You can however place an 'order' for that product and it will be shipped according to the normal delivery period once it is ‘In stock”. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Tell me when available' feature to know when it is available for purchase.
This product is no longer available because it is obsolete and/or its production has been discontinued.
43. Payment Facility for User
• You, as an user, understand that upon initiating a transaction you are entering into a legally binding and enforceable contract with M/s Urban Craft to purchase the products from Urban Craft using the payment facility, and you shall pay the transaction price through your issuing bank to Urban Craft.
• You, as an user, shall agree with M/s Urban Craft through electronic communication and electronic records and using the automated features as may be provided by payment facility on any extension / increase in the dispatch and/or delivery time and the transaction shall stand amended to such extent. Any such extension / increase of dispatch / delivery time variation of the transaction will be in compliance with payment facility rules and policies.
• You, as an user, shall electronically notify using the appropriate Urban Craft website feature immediately upon delivery or non-delivery of the product within the time period as provided in policies. Non notification by you of delivery or non-delivery within the time period specified in the policies shall be construed as a deemed delivery in respect of that transaction.
• You, as an user, shall be entitled to claim a refund of the transaction price (as your sole and exclusive remedy) in case you do not receive the delivery within the time period agreed in the transaction or within the time period as provided in the policies, whichever is earlier. In case you do not raise a refund claim using website features within the stipulated time than this would make you ineligible for a refund.
• You, as an user, understand that the refund facility may not be available in full or in part for certain category of products and/or transactions as mentioned in the policies and hence you may not be entitled to a refund in respect of the transactions for those products and /or services.
• Refund, if any, shall be made at the same issuing bank from where transaction price was received.
• Refund shall be made in Indian rupees only and shall be equivalent to the transaction price received in Indian rupees.
• For electronic payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
• Refund shall be conditional and shall be with recourse available to Urban Craft in case of any misuse by user.
• Refund shall be subject to user complying with policies.
44. Compliance with Laws
User shall comply with all the applicable laws including without limitation of Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using payment facility and Urban Craft website.
45. Buyer's arrangement with Issuing Bank
All valid credit / debit/ cash card/ and other payment instruments are processed using a payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the user and the respective issuing bank and payment instrument issuing company.
All online bank transfers from valid bank accounts are processed using the gateway provided by the respective issuing bank which supports payment facility to provide these services to the users. All such online bank transfers on payment facility are also governed by the terms and conditions agreed to between user and the respective issuing bank.
Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Urban Craft you agree to be bound by the Terms and Conditions of M/s Urban Craft.
The website is not available to persons whose membership has been suspended or terminated by M/s Urban Craft for any reason whatsoever.