SAFE & SECURE SHOPPING
Shopping on our website is 100% safe. We use industry standard secure systems to protect your personal and payment information. For your safety, we do not store your complete credit/debit card details or payment information in our system and the information provided by you at the payment gateway are directly transmitted, securely to the bank for payment processing.
Urban Craft is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure. For enhanced security urbancraft.co.in does not store any financial information on its servers. All such information entered by you is directly received by our bank servers and are then transmitted to your bank servers. All this is done through industry standard encryption protocol known as Secure Socket Layer (SSL). Majority of online transactions are completed without any untoward incident.
We strive to ensure that every credit card transaction occurs within a secure environment. Urbancraft.co.in payment system has powerful 128 bit encryption secure socket layer (SSL) for encrypting customer data during transmission. The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure.
We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can be assured that your credit card or bank account information will be secured.
Your data is absolutely safe while making your payment through Credit Card, Debit Card or Net Banking.
However, please keep in mind that customer protection is a two-way street. When buying on any online venue, caution must always be practiced. Following are some guidelines that you should follow to ensure safe and secure online shopping experience.
Safety and security tips
Always protect your passwords.
If you are using a public computer or terminal, always log out when you complete an online session.
Keep your passwords private. Remember, anybody who knows your password may access your account. When creating a valid password, use letters and numbers only and it should be 6-15 characters long. A combination of letters and numbers is best. Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password.
Avoid using the same password for multiple online accounts. Be wary of unsolicited e-mail and telephone contacts.
Urban Craftwill never e-mail or call a customer and ask that they disclose or verify their Urban Craft’s password, credit/debit card details or banking account number. Such information should only be submitted on the web page forms when completing an order on Urban Craft’s website or when making updates to your account areas and never on phone or e-mail to us. If you receive a suspicious e-mail with a link to update your account information, do not click on the link-instead go directly to www.urbancraft.co.in and then to your account.
If you are contacted by or receive an unsolicited e-mail from an unknown entity impersonating as urbancraft.co.in or any of any of its sister concerns or associates and are asked to confirm or provide your password or personal info or banking information, simply disregard the request and report the incident to Urban Craft for further investigation. A word of caution is that never disclose any confidential information such as password in any communication with us or with any of our employee. Urban Craft will never ask for such information over e-mails or phone.
Never respond to any e-mail asking for personal details also.
Customers should always carefully review order and shipment confirmation e-mails to ensure that they are legitimate and have been sent by M/s Urban Craft. To do this, simply cross-refer confirmation e-mails with the transaction history found in your account area. If you receive shipment confirmation e-mail for a transaction you have not done or a suspected spoofed email from urbancraft.co.in or if you discover a fake urbancraft.co.in website, please report the incident to Urban Craft immediately.
A phishing email will normally have a tone of urgency – like "Your account will be temporarily suspended" and therefore please "Login to keep your account active."
Please remember Urban Craft will NEVER send such emails to its customers.
If you are doubtful about the credibility of the email, please DO NOT click on any link provided in the email. This may trigger malicious codes being installed on your PC. You must report the incident to urbancraft.co.in.
Ensure your personal computer is protected
Fraudsters send genuine-looking emails that contain viruses and Trojans (A Trojan refers to a program that appears to be safe, but hidden inside, is usually something harmful, probably a virus). These viruses / Trojans, install a malicious code on your PC without your knowledge. They extract your confidential information that fraudsters use to access your online profile / account etc.
Here are a few important action points that you should bear in mind
Keep your PC updated with the latest anti-virus / anti-spyware software.
Install a personal firewall on your PC to protect your account. Keep your PC updated with the latest security patches and most importantly, Do not click on links or open attachments with unknown or unsolicited (spam) emails.
We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and periodic review of the same.
If you have any questions about security on our website, you can at firstname.lastname@example.org